TERMS OF SERVICE

Annie Coop products and services are provided subject to the following terms and conditions. Please ensure that you read the following carefully as it will be deemed that you have accepted these terms by visiting our site and purchasing from Annie Coop.

PRODUCTION & Lead Times

Please note that all our products are printed to order IN AUSTRALIA. The approximate lead time FOR METERAGE is four to six weeks AND SAMPLES ONE TO TWO WEEKS. If there are any delays we will advise you immediately.

Colour Accuracy & Quality Assurance

We print with the latest digital technology and are confident the colour accuracy between batches is very high. We do not guarantee 100% colour accuracy between different print batches. The colour on your monitor, tablet or phone may differ from the actual product.

Production Variation

Natural and synthetic textiles may contain subtle imperfections such as slubbing, yarn and weave variation, batch variation, fluff, skew and off-grain at fabric selvedge. These character markings will not be considered a fault for returns or refund.

Delivery and Handling

Orders are shipped by AUSTRALIA POST AND COURIERS PLEASE (domestic orders) and UPS (international orders) to your nominated residential or business address unless advised otherwise. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are dIspatched within THREE business days OF COMPLETED PRODUCTION. An extra 10 - 15 days should be allowed for delivery outside Australia. Every effort is made to quote accurate delivery times. You will receive advice of unexpected changes to our production time via email. we DO NOT accept responsibility for transit or other delays outside our control.

International Orders

In countries other than Australia or New Zealand, your order may be subject to customs fees, import duties and taxes of the country to which you have your order shipped. These charges are the recipient's responsibility. International delivery times are not guaranteed and are subject to customs clearance delays.

Acceptance of Delivery

Please ensure deliveries are inspected for obvious transit damage. Claims for damage in transit must be supported by your conditional acceptance of delivery receipt from the courier noting the damage which has occurred. Where deliveries are made to third parties, it is your responsibility to check that the order is supplied to your satisfaction. We cannot accept claims for making, installation or replacement charges where correct supply has not been verified installation.

Privacy

Please be assured that Annie Coop recogniSes the importance of privacy. We will only seek information that is required to conduct our business. Your personal information is collected to enable us to process orders, deliver goods and/ or to inform you of special promotions. If you receive any promotional material from us and do not wish to do so, simply click 'unsubscribe'. Annie Coop will not disclose, sell or trade your personal information to any third parties, other than third party suppliers in the delivery of goods you have agreed to, or when legally required.

Copyright

All Annie Coop designs are subject to copyright. This includes but is not limited to: art works, text, images, graphics and logos owned by Annie Coop If this is breeched Annie Coop will seek further action. The contents of our website are intended solely for your personal, non-commercial use. This site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not permitted by the owners of Annie Coop 

Warranty and Guarantee

We place the highest importance on supplying your order correctly and that it is of acceptable quality. If we have supplied it incorrectly or it is of unacceptable quality, we will either replace it with the correct item or refund the full cost of your order plus any costs associated with returning it to us. Refunds/replacements/credits cannot be arranged until we or a showroom representative have received and inspected the returned order.

Website

The term ‘Annie Coop’ or ‘us’ or ‘we’ refers to the owner of the website. Annie Coop ABN 21634718123; 37 STEPHEN STREET BALMAIN NEW SOUTH WALES AUSTRALIA 2041 Telephone 0411 517326